Returns & Exchanges
At Rastah, we strive for perfection in every handcrafted piece; however, if you are not entirely satisfied with your purchase, we offer a 14-day window for returns and exchanges. Items must be in their original, unworn condition with all designer tags attached to be eligible for a refund.
Initiate Your Request
Log into our returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original Rastah packaging to ensure they are protected during transit and include the printed return slip.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our artisans inspect the returned garment for quality assurance, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing